At Model Collector Hub, we’re passionate about providing high-quality RC components to enthusiasts worldwide. We understand that getting your gear quickly and having confidence in our policies is essential to your hobby experience.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost | Service Provider |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipment | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after shipment | Free on orders over $50 | EMS |
Please Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. We ship worldwide except to some Asian countries and remote regions.
Returns & Exchanges Policy
We stand behind the quality of every component we sell, from high-performance 6s LiPo batteries to precision .21+ nitro engines. However, we understand that sometimes a product may not meet your expectations.
Eligibility Requirements
To be eligible for a return or exchange, the item must be:
- In its original, unused condition with all tags and packaging intact
- Returned within 15 days of you receiving the item
- Accompanied by the original proof of purchase or order number
Non-Returnable Items
For safety and product integrity reasons, the following items cannot be returned or exchanged:
- Air Filters (for hygiene reasons)
- All Battery Types: 1s (3.7v), 2s (7.4v), 3s (11.1v), 4s (14.8v), 6s (22.2v), Car Batteries (due to safety and handling regulations)
- Body Reamers (as precision tools that cannot be resold once used)
- Bearings (if the packaging seal is broken)
Return & Exchange Process
Step 1: Contact Us Within 15 Days
Email our customer service team at [email protected] within 15 days of receiving your order. Please include the following information:
- Your order number
- Product name
- Reason for return or exchange
Step 2: Wait for Authorization & Instructions
We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions on where to send your item. Please do not ship anything back without an RMA number as unauthorized returns will not be accepted.
Step 3: Package and Ship the Item
Securely package the item in its original packaging and mail it to the address we provide. We recommend using a trackable shipping service. The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).
Refunds
Once we receive and inspect your returned item:
- Timing: Your refund will be processed within 5 business days.
- Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
- Delivery of Funds: Please allow 5-10 additional business days for the refund to appear on your statement, depending on your financial institution’s processing times.
- Deductions: Original shipping costs are non-refundable. For exchanges, we will cover the standard shipping cost to send the new item to you.
Contact Information
If you have any questions about shipping, returning, or exchanging an item, don’t hesitate to contact us. We’re here to help you get the right gear for your RC passion.
Email: [email protected]
Address: 160 Moore Avenue, Fort Worth, US 76107